Interview with “Likeonomics” Marketing Author Rohit Bhargava

Author Rohit Bhargava

Author Rohit Bhargava with his second book “Likenomics.”

Every once in a while, you read a business book and it becomes obvious that what you’ve been doing is…wrong. You know at that moment that you need to start doing things differently.

I had that feeling the first time I read “Personality Not Included: Why Companies Lose Their Authenticity And How Great Brands Get it Back” by Rohit Bhargava. At the time, Rohit was a co-worker at Ogilvy and I was reading the book as a professional courtesy. I mean, sure, he was a smart guy, super nice, and seemed to understand marketing, but I wasn’t expecting much. Most marketing books are bland and theoretical. Short on insight and long on catchphrases.

But Rohit’s book was different. It was clear that Rohit had taken great pains to write a book that went beyond basic theories social media and marketing. It was an insightful, actionable book that is as relevant today as when it was published in 2008.

In his second book, Rohit tackles a range of marketing topics. The umbrella concept of “Likeonomics: The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action” (2012) is “likeability,” but that’s just part of the story. He shares case studies and anecdotes that reveal why believability and trust are so powerful for brands. Continue reading

Interview with Kiss eBook Author Chris Epting

eBook "All I Need to Know I Learned from KISS"

eBook “All I Need to Know I Learned from KISS”

Chris Epting is an author after my own heart. As a lifelong fan of the rock band Kiss, Chris published an ebook titled “All I Need to Know I Learned from KISS: Life Lessons from the Hottest Band in the Land” – available on Amazon.

Kiss is, of course, one of my all-time favorite bands. I rock and roll all night to their music, shout it out loud at their concerts, and pay cash for their merchandising. Kiss has touched my life in many meaningful ways.

That’s why when I heard about this ebook, I downloaded it immediately. The title alone grabbed me, but the crisp writing is what kept me reading. As a writer, Epting is a man at the top of his craft. He knows how to weave a compelling narrative that grabs you and never lets you go. I wanted the best and Epting delivered the best.

The ebook is, for lack of a better description, a long, personal love letter to Kiss. Because of his background, Epting delivers the letter from the unique perspective of an informed insider…not as someone with an ax to grind. Continue reading

Content Strategy and eBooks

Marvel Comics on iPad

The easiest thing to do is wait. When a new technology seems to be bubbling up at the edges of conversation, most people just wait. Wait to see how it turns out. See if it takes off.

When it comes to ebooks, the wait is over. Done. The handwriting is no longer on the wall; it’s being downloaded to your iPad.

Old Models, Redefined
The book business is faring much better than the music industry did when digital changed their business model. As millions of songs were being downloaded in the 90s, music companies were busy protecting their old-media distribution channels. At one time, music stores dotted strip malls and city street. Now, most are gone. Apple redefined their distribution model.

The next to be hit was the video business. Torrents made pirating easy. And since people already had home-entertainment centers, the devices of consumption were already in place. The studios were also slow to move, sticking with DVDs for too long. NetFlix was already busy redefining their distribution model. Continue reading

eBooks Compared to Cost of Print Publishing

Nook Color ereader

Nook Color ebook ereader now supports Android Apps

As the print industry continues on an inexorable path to extinction, an analysis by the Wall Street Journal reinforces what many of us already knew. Specifically, ebooks are just less expensive to publish.

First off, I’m not a book hater. Actually, quite the opposite. I’ve had a lifelong love affair with print. I spent many years in print publishing. Now that I’ve started writing books, I’m hoping that print sticks around just a bit longer.

Unfortunately, that’s just not going to happen.

The Internet has has led to fewer people buying and reading books. That much we know.

Yet it took the combined impact of the Amazon Kindle, the Nook, and the iPad to make ebooks truly viable. These are devices that offer the features ebook readers want at the right price. Continue reading

Free Kindle? A Matter of Time

Free Kindle OfferWow, that was fast. Just a few short years ago, the Amazon Kindle ereader was a red-hot gadget that claimed a premium price. At launch in 2007, the Kindle was priced at $399. And, get this, the original Kindle sold out within just 5.5 hours. (Don’t worry, they made more.)

Soon after, the Kindle 2 released. Somehow, through the magic of Moore’s Law, the price dropped to $299. Still not cheap, but dramatically less expensive than the original. As of this writing, you can get a brand new Kindle for just $139.

But wait, there’s more. I’ll be a panelist at the upcoming DTC National Conference in Boston. And I noticed that there’s a crazy promo. Register for the DTC event, and they give you the conference materials on a Kindle. And you get to keep the Kindle.

From $399 to free.

Amazon’s sales of ebooks are skyrocketing. According to Amazon, ebooks already outsell paperback books. No surprise there. So it makes sense to keep dropping the price on the Kindle. Heck, Amazon can give the ereader away for free and (probably) still profit on the ebook sales.

How long before this pushes down the prices of competing ereaders? Something tells me that the Barnes & Noble Nook will probably be considering a price cut. The Apple iPad? Probably not just yet.

Last year, I predicted “5 Reasons You’ll Be Using an EReader in 2 Years.” Um, I’d like to revise that now to “1.5 years.”

Additional posts:

iPad for Student Health

The more I use this iPad, the more I am convinced that it is the logical and necessary next step for students. It may not be the Apple brand iPad, but it’s becoming increasingly obvious that students will benefit on many levels from these ereaders.

We’re in the back-to-school mode, which means the inevitable articles about backpacks being too heavy. There’s this one about a kid who’s carrying a backpack that’s 27% of her body weight. Or this one that weighs out how much each item in a student’s backpack weighs.

Schools and textbooks are as necessary as they have always been, but the way we transport them is beginning to evolve. Even as I get my kids ready for school, I can see that they have too much to transport.

Here are a few things necessary to make ereaders viable for kids:

  • Tough devices – Kids are not going to take good care of ereaders, particularly since they represent school and other “not fun” stuff. The device needs to be nearly indestructible. Even if it bulks up the device, a durable rubberized coating is probably necessary. Maybe the people who design the Panasonic ToughBook can help with a school-grade device.
  • Controlled web access – As it is, parents have a tough enough time monitoring what their kids see on the Internet. A device like this would need to have parental and school control built right in, so that kids aren’t surfing inappropriate content when nobody is looking.

There are many, many reasons why we should be having serious discussions about ereaders for students. But it’s almost that time, and I have to get my kids off to school. And we’re renting a forklift to get their backpacks into the car.

Additional reading:

For Sale: Print

Marvel Comics on iPad

I have seen the future…and I am selling all of my books.

Okay, not all of them, but an awful lot of them. Books, comic books, magazines, and just about everything print. Y’see, I’ve had an Amazon Kindle 2 for over a year now. And don’t get me wrong, it’s an amazing little machine.

But then I saw the iPad, and it changed the way I thought about books, particularly comic books.

Tablets have been around for quite a while. In fact, at work, we run tablet PCs with Microsoft Windows. It’s a nice technology, but for whatever reason, it just didn’t lend itself to reading full novels. Even comics were a little awkward, since you had to use a little stylus to turn the pages of a digital comic.

Apple’s iPad interface is amazing. It’s intuitive, pleasant, and fades quickly into the background. Admittedly, it’s not quite as good as the Kindle when it comes to reading plain text books. But it’s terrific for reading comics. And if they get that screen just a tiny bit larger on the next version — without increasing the total size of the device — it’ll be about a darn near perfect comic book reading experience.

Lots of comic book friends think this is just crazy, but I happen to think that it’s the way I’ll be consuming comics in the future. Sure, part of the comic book hobby is bagging, boarding, and saving your comics. But if you think about it, that’s just a tradition rooted in print and distribution.

Back in the early days, comic books were distributed on the news stand. If you wanted comics when you were a kid, you went to the nearest news stand, pharmacy, or convenience store and got your issues. The problem was that there were very few comic book stores, so it was difficult, and often very expensive, to find back issues of comic books. Scarcity increases price, so that’s the short version of why some old comics are expensive. More people want them than there are comics to buy, and suddenly, people are paying a million dollars for a single issue of Superman.

Because of this relative scarcity of back issues — and the fact that some comic book stories are one long serialized saga — people learned to buy and collect comics. A supporting industry sprung up that supplies bags, boards, boxes, and just about ever variation in between. Multiply that by a few decades of my personal collecting fervor, and I have a room that’s seemingly overrun with white boxes.

As I stare at the iPad, I wonder how many comics will fit on this device? Better yet, how many will fit on my Mac, which I can transfer over to an iPad or whatever device? How many boxes can I possibly clear out of my collection, and how much of my man cave will I be able to reclaim?

One by one, I have been getting rid of my regular books. I’ve donated them to book sales, shared them with friends, and have basically just purged many of my bookshelves. There are still keepers, but the vast majority have found a second life somewhere else.

High quality digital content is easier than ever to find. You can even do it legally through Amazon and Apple, which means that you’re not stealing from the pockets of your favorite writers or artists. The only thing that is changing is the distribution channel, and bookstores, comic stores, and newsstands are scrambling to adapt to this new profit model. Some will survive, but many will not.

In the meantime, I’m trying to figure out what to do with my comic book collection. It’ll be a few years before everything in my current collection is ready in the digital format. It’ll start with the mainstream publishers like Marvel and DC Comics, but it will move quickly to independent publishers. I’m a traditionalist, so if publishers offer comics on DVDs with large runs of back issues, I’ll be buying those disks. They are so compact that it’s easy enough to store huge collections.

The way content — including ebooks — is popping into the Apple iTunes store, I think the future is happening sooner rather than later. And that’s just fine by me.

In the meantime, does anyone want to buy some classic comics? Cheap.

Apple’s 10 Billion…eBooks?

Apple iTunes Store Sells 10 Billion Songs

Ten billion. That’s how many songs have been legally downloaded from Apple’s iTunes Store.

This is what that looks like: 10,000,000,000

If it look impressive, that’s because it is. And it is significant because it may represent a small victory in the war over digital piracy. Apple has made it easy and affordable to buy music (something the record industry didn’t do themselves). As a result, people have paid money for stuff that they can easily steal.

If you own an iPod, iPhone or some other Apple device, you know that the Apple iTunes Store is really, really easy to use. Plus, they sell more than just music. You can get movies and TV shows as well.

As the iPad comes out, Apple will begin to roll out ebooks, newspapers, magazines, and other new media content. It’s going to be a broad range of materials, many of which will be purchased by the download. (Currently there is no subscription model.)

From a content perspective, this is a huge opportunity. People have grown used to getting content for free on websites. Few websites have managed to get money out of their visitors. Marvel Digital and Disney Digital have online subscription models, but those are premiere brands with highly exclusive content resources and characters.

As the iPad hits the streets, Apple is going to be working hard to get you to pay for content. Amazon already gets people to pay for ebooks and blogs on the Kindle, so there is a segment of the population prepared to pay for content.

No, don’t get me wrong. I am not looking forward to paying for stuff that I am getting free today, but that’s how it goes. Only so many websites and publishers can survive on the freemium model. Eventually someone is going to have to pay.

Sure, there will always be people who figure out a way to get stuff for free. In fact, many pirates don’t rip DVDs and MP3s because they want the media. They do it because they enjoy the challenge of cracking the code or beating the system. (And DRM doesn’t seem to work.)

With ereaders like the Kindle, Nook, and iPad, publishers are going to have to figure out a way to get people to buy digital books and magazines. Free is not a sustainable business model for most publishers. As the music industry will attest, it’s not going to be easy, but it is possible to get people to pay for media.

Price them right, make them easy to get, and maybe in a few years I’ll be blogging about how there were 10 billion ebooks sold on the Apple store.

LINKS – NOT NECESSARILY ENDORSEMENTS:

5 Reasons You’ll Be Using an EReader in 2 Years

sony-reader-prs505-b

Sony Reader PRS-505

Do you look at ereaders and ebooks and wonder “what’s the big deal?” Then you’re probably like a lot of people who understand the technology, but figure that printed books, laptops, and iPhones are good enough.

Yeah, hate to break it to you, but in about two years, you’ll be using an ereader. It won’t look like today’s Kindle or Nook, but it won’t be that different either. Ereaders are an inevitable next-step technology.

The W+P=W Top 5 Reasons You Will Be Using an EReader in Two Years

1. Prices will drop.
Paying $200 for a device like a Sony eReader when you can read a book for free? Crazy, right? Well, not so fast. Is the book you’re reading actually free or did someone pay for it already? That’s right, someone paid for the media, even if it’s in a public library. As for the device, let’s not judge future prices by today’s prices. If that were the case, nobody could afford a plasma or LCD television in their home. Early home entertainment systems are always expensive, until manufacturers can figure out a way to drive down costs.

Today’s ereaders are relatively cheap for new technology. Expect cheaper prices, starting this year. In two years, they’ll be selling them at garage sales. Tech always starts high and comes down.

2. eBook exclusives.
Why read a digitial book when a perfectly good print version is there on the shelf? Well, just wait until the book you really, really want to read is only available in ebook format. Or the book that you have to read for work or school. Yeah, it’s going to happen, and sooner than you want it to. As you may know, I have published comics in the past. Nothing big, but I did enough to realize that more than 50% of my costs were going to printing and shipping. It’s the same for mainstream publishers as well.

Soon, publishers will release certain books only in digital formats. It’s probably going to start with textbooks, since there are 37 million kids in US schools alone. And they don’t get to choose what they read, right?

3. Free channels will fade.
When was the last time you went to a music store to buy new music? Yeah, same here. If you have an iPod, you’ve probably used Apple’s iTunes store. I love the Amazon store for new music. Every other strip mall in America used to have a record shop. Not anymore.

Now, with bookstores fading into the sunset, you’re going to be forced to do some shopping online. But print books, still need to be shipped. If you buy from Amazon, that price is fixed at $3.99 (before free shipping incentives). And the costs of shipping keep going up, up, up. One day, the cost of shipping a book will be prohibitively high. So high, that it will not make sense to buy a print book over the Net. Meanwhile, the delivery cost of an ebook will tend to remain fairly constant at $0.

Oh, and one more thing about “channels.” You know, when I was a young one, nobody could imagine paying for television. People scoffed at the idea of paying for cable TV, especially when you could just pull up the antenna and get reception. And yet, now paying for cable television is just another bill. In the future an ebook reader will be another device that you keep around the house for your basic reading needs.

4. Picture better pictures.
Right now, the graphics on Kindle are perfect for text. Pictures? Nah-so-good. The images are barely passable and sometimes downright unreadable. Lame.

In fact, the ebook reader of tomorrow probably looks a lot like your laptop of today. Except the ereader of the future will almost certainly have a touch display. Better pictures, movie watching, and web browsing will all eventually be included in high-end ereaders. Asus today announced the DR-570, a color ereader. Brilliant color pictures and 122 hours of battery life, at least that’s what they are claiming.

5. Content creators will want ereaders.
You may not pay for content, including pictures, words, and videos. Radio is free. Television is free (even though you pay for the wire into your house). But someone, somewhere is paying for it. Writers and editors and production people all need to get paid.

So the people who actually create content, like publishers, and the people who pay them (the advertisers) are already lining up behind new technology. Content creators will push hard for ereaders, especially since it will give them a new way to aggregate their content. Yes, piracy will run rampant, but enough people are willing to pay for good content that it will drive down the cost of the devices.

More importantly, content creators will gain access to incredibly detailed statistical reports. Old media is saddled with old-style reporting. New media advertisers want details about user behavior. eReaders will bridge that gap and make the medium instantly useful and credible in the eyes of advertisers. They will bring their dollars to this new medium, making it possible for content publishers to pay the people who create the content.

So, yeah, those are my Top 5 reasons why you’ll be reading from an ebook reader in under two years. There are probably more, but I’ve got a hot date with my Kindle and my favorite blogs. (Yes, I read blogs on my Kindle.)

5 Tipping Points for eReader Technology

I’m an early adopter. If you create a new website, I will visit it. Develop a new gadget, I will buy it. That’s what early adopters do. We go in early, check things out, invite you to join us, and then complain that it was better before you got here.

Anyway. I’ve been talking about ebook readers a lot recently, both here online and at work. People are really starting to get excited about ebook readers, especially around the holiday season.

Some people (including myself) are predicting that 2010 will be a big year for ereaders. It may not be the obvious tipping point where ereaders go mainstream, but the tipping will begin to, well, get tipsy.

Here’s what needs to happen before we see ebooks and ereaders become as mainstream as, say, iPods and TiVos. (That is, as mainstream as they will become relative to the people willing to voluntarily buy new and interesting technology.)

1. A profit model. Publishers are dipping their toes in the water, but it’s really hard for book publishers to rally behind a bestseller priced at $9.99 when they are used to selling them for $24.99. Sure, you can tell publishers that they are cutting out printing and distribution costs, but that’s a cost that they’ve already internalized as part of being in publishing. A real profit model will need to be fair not only to publishers and authors, but also to retailers. Right now the retailer (like Amazon) has inordinate power, but that will likely shift. Publishing is a business. Writing, for many authors, is a career. We need professionals to create consistently professional product. And for that, they need to make money. It’s great to buy books for $0.99, but it just doesn’t make economic sense to sell a book for that price. People have become accustomed to getting everything for free on the Internet, but books are going to have to find a way to be profitable in this “free world.”

2. Color screens. This, of all the complaints about ereader, is the one I hear the most. When people check out my Kindle, they are immediately impressed with the eInk technology. It’s a reflective medium, so it’s easier to read then people would expect. But they fall back on, “I’ll get one when they come out in color.” The reality is that people read in black and white, not color. But color capabilities will be a major tipping point for a lot of people. Even though they’ll actually be reading the actual words in black and white, people want color.

3. An Apple solution. Apple knows user experience. If they make something, we trust that even the first version will have a quality user experience. Many of us are willing to pay a premium for that. So the day that Steve Jobs tell us “one more thing” and presents an ereader solution, lots of people will rush out and buy one. Amazon has done such a great job with the Kindle that it actually looks like a product that Apple would create. That, no doubt, has been one of the reasons for the Kindle’s early success. So if and when Apple gets into this space, we’ll see more people take ereaders seriously as must-have devices.

4. Universal micropayments. Right now, payments are still being strangled by credit card fees. If you join PayPal, you get slightly lower fees, but it’s still a pretty expensive system. Closed ecosystems like Amazon and the iTunes store are enabling publishers and retailers to produce content and set very low point-of-purchase prices. But people want to compare prices and shop at their favorite stores. Universal micropayment solutions, like ewallets (remember those), will lower barriers to products that Amazon and iTunes can’t or won’t carry. This is an industry-wide challenge. But whoever solves it, will likely become very, very rich.

5. Brick and mortar retail. I like shopping online as much as the next guy. But not everyone wants to submit their credit cards over the tubes. Barnes & Nobles and Borders are already spinning plans to create physical transactions for virtual books. At Radio Shack, I saw them selling casual games on USB keys. That’s the kind of product someone wants to have in their hands, especially if they are buying a gift product. iTunes is nice for something that you buy and download yourself, but giving someone a gift in person is more satisfying if you can hand them something. The Barnes & Nobles near my house set up a beautiful kiosk to demonstrate the soon-to-be-available Nook. Since you can’t actually touch one until you buy it, the Kindle is a leap of faith, and so are the books that you put on it.

Are there other barriers to ebooks and ebook readers? Sure. Price, habit, and skepticism are among the top contenders. Heck, even having too many devices is an obvious barrier.

The move from printed books to electronic books is inevitable. It’s the tipping point that fascinates me.